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frequently asked questions
Manufacturing
How do I know that I get good quality at Ina Pavl?
All materials I use, are certified by OEKO-TEX®. Certified textiles and fabrics are free of harmful chemicals and are safe for human use.
How do I know that I get good quality at Ina Pavl?
All materials I use, are certified by OEKO-TEX®. Certified textiles and fabrics are free of harmful chemicals and are safe for human use.
Is everything really handmade?
Yes! I create every piece with my own hands.
What kind of products do you offer?
I offer bags, jackets, sweaters, scarfs and more. Just browse through the shop categories to see all product types. You can’t find anything? Order custom work made only for you.
How often do you release new products?
It depends on the season. Follow my newsletter to stay tuned.
Where else can I find your products?
Glad you asked! I have a coorporation with het Kollektief (https://de.hetkollektief.com/) and with Mrs. Goodwill (https://www.instagram.com/mrs.goodwill/). More retail shops are soon to come!
Ordering
How can I pay?
You can pay via Klarna, PayPal, Credit Card, Apple Pay, via SEPA and other payment-methods.
I want to return something back. Is return shipping for free?
If you are not satisfied with your order, you can give it back within 14 work days. Just keep in mind, that you need to pay for the return shipping.